Return & Refund Policy

At Choublak, we want you to feel confident when shopping with us. Because our products are personal-care and hair-care products, we have specific guidelines for returns, exchanges, and refunds.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, Choublak may provide a replacement, refund, or another appropriate resolution.

Opened or Used Products

For health, hygiene, and product-safety reasons, we do not accept returns of hair-care products that have been opened or used, except where required by applicable law or where the product is defective or incorrect.

Unopened Products

If you would like to request a return of an unopened product, please contact us before sending anything back. Eligibility will depend on the condition of the product and the circumstances of the order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. If you notice an error, contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Costs

Unless otherwise required by applicable law or agreed by Choublak, original shipping charges are generally non-refundable.

For approved returns caused by an incorrect, damaged, or defective item, Choublak will provide return instructions on a case-by-case basis.

Contact Us

For questions about returns, refunds, or order issues, please contact us through the contact information provided on our website.